Refund policy

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took or has taken possession of the last item. To exercise your right of cancellation, you must inform us (Weingut J. Koegler KG, Kirchgasse 5, 65343 Eltville / Rheingau, Telephone: 06123 - 2437) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). To comply with the cancellation period, it is sufficient for you to send the notification of your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choosing a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your cancellation of this contract. We will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for these reimbursement fees. We may refuse to reimburse until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to Weingut J. Koegler KG, Kirchgasse 5, 65343 Eltville / Rheingau without undue delay and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You will bear the direct cost of returning the goods. You will only be responsible for any loss of value of the goods if this loss of value is due to handling of the goods that was not necessary to examine their condition, properties and functioning.

Return Costs

According to Article 246a § 1 paragraph 2 sentence 1 number 2 EGBGB, we are required to inform the consumer that he or she is required to bear the direct cost of returning the goods in accordance with § 357 para. 6 sentence 1 BGB.